DO YOU ACCEPT RETURNS?
As all of our products are handmade, we do not accept returns or issue refunds. However, our customer satisfaction is extremely important to us so please contact us asap with any questions or concerns regarding your purchase and we will do our best to remedy the issue. We will consider exchanges on a case by case basis if your purchase was damaged during shipping. Please notify us at asap along with a photo and we will do our best to replace your item. Items cannot be exchanged or replaced if they have been used or lit.
We are not responsible for a refund or exchange because you don't like the scent after ordering. Unfortunately, we cannot let you preview the scent before ordering on our website, so order at your own discretion.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Each order typically ships between 1-3 business days. We ship USPS First Class for orders under 13 oz. and Priority Mail for all other order sizes so depending on where you are located will depend on when your order will arrive. For wholesale and custom orders, please allow 1-2 weeks for shipping.
DO YOU OFFER TRACKING ON ORDERS?
Yes. When your order is shipped you will receive an email notification. This email includes the tracking number for your order.
DO YOU SHIP INTERNATIONALLY?
At this time we only ship to US addresses.
DO YOU OFFER DISCOUNTS OR COUPONS?
Yes! We love a good sale and from time to time we will post discounts or coupons on our website as well as on our Facebook page and Instagram. Please follow our accounts to be aware of all of our latest promotions.
CAN YOU DO CUSTOM ORDERS?
Yes! We would be delighted to work with you. Please send us an email with specific details and we will get back with you within 1 business day.
HOW LONG CAN I EXPECT MY CANDLE OR WAX MELTS TO LAST?
Soy wax burns cooler and cleaner and thus lasts up to 50% longer than traditional paraffin candles. Since we use 100% soy wax in all of our products, they burn exceptionally well and for a long time.
12 oz burns 60+ hours
16 oz. burns 80+ hours
Wax Melts burn 10-15+ hours for every 1 melt.
These burn times are based on burning the candle for a maximum of 4 hours at a time and trimming the candle wick to 1/4" before each burn. Actual individual burn times may vary.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other promotions.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at garden22candleco@ gmail.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
The term 'Garden 22 Candle Co.' or 'us' or 'we' refers to the owner of the website is in Westerville, Ohio United States 43082. The term 'you' refers to the user or viewer of our website.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.